Return & Exchange Policy

At Vellura Fine Jewels, we take pride in offering high-quality jewelry designed for long-term wear and customer satisfaction.

Exchanges Only

We currently offer exchange only and do not provide refunds once an order has been delivered.

Exchange Eligibility

To qualify for an exchange:

• The item must be unused and in its original condition
• Exchange requests must be made within 7 days of delivery
• The product must include original packaging

Non-Exchangeable Items

For hygiene and safety reasons, the following items cannot be exchanged:

• Earrings
•  Jewelry
• Sale or clearance items

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the item

We will review the issue and arrange a replacement or exchange if approved.

Exchange Shipping

Customers are responsible for exchange shipping costs unless the item received is damaged or incorrect.

Contact Us

For exchange requests or support, contact us at: contact@vellurafinejewels.com